Taking Action Against Toll Fraud
Don’t leave toll fraud prevention to chance. These days, it’s a matter of when, not if.
While no telecommunications system can be made entirely fraud-proof, there are steps you can take to considerably reduce your exposure. At Toly Digital, we devote substantial resources to detecting suspicious calling patterns and providing timely alerts of potential violators to our customers, all at no additional cost.
But the most important fraud prevention steps are taken proactively at the customer level.
Informed. Proactive. Experienced. Responsive. Helping You Protect Your Bottom Line.
Top 5 Plays for Your Fraud-Prevention Game Plan
Save the Caribbean for an
Save activating international access until your customers request it. But don’t just restrict “011” calls. In recent years the Caribbean has become a hotbed for fraudulent toll activities, so we recommend blocking selected North American 1+ area codes, too.
Don’t Let the Halftime Show Distract Your Players
Just like a house burglar likes to strike when you’re on vacation, toll fraud criminals often launch attacks when your team’s at its thinnest – during weekends, holidays and other downtimes. Keep your after-hours fraud contact information updated with Toly. If we spot trouble, but can’t reach anyone on your staff, your risk exposure could skyrocket.
Keep the Play Inbounds With
Session Border Control
As more traffic shifts to SIP and Hosted VoIP, fraud prevention needs to shift as well, and a firewall can only do so much. While session border controllers require investment, they offer substantial protection in return, and offer protection for VoIP where it intersects with other networks – so even if a network is compromised, the VoIP services are not.
And the Password Is … Hopefully NOT Password!
Use of hard-to-break passwords (by both employees and end-users) is still one of the most effective ways to shut down fraudsters.
- Don’t use default passwords or factory-set passwords – these are way too easy for almost anyone to find or guess
- Change passwords and access codes quarterly (at a minimum) for both the switch (software based – remote access) and adjuncts (hardware based – voice mail systems and automated attendant services)
- Change or remove authorization codes when users leave the company, especially when technicians depart
- Use the maximum number of characters, include a mix of symbols and digits, skip easy number patterns, and avoid using things like extension numbers (even in reverse)
Review the Playbook With Your Team
Regularly educate and remind your employees and consumers about toll fraud and what they can do to protect themselves. A 2013 study of 465 businesses by Sonus revealed only 21 percent of businesses review activity on their monthly phone bill. Encourage your business customers to regularly monitor their PBX, voice mail, automated attendant and 800 call detail records for suspicious patterns:
- Unusual after-hours calls, especially numerous short duration inbound calls
- Calls to countries they don’t do business with
- Incoming calls from suspect areas such New York City (area codes 212 and 718) or the Caribbean, where a lot of computer hacking originates.
Download a PDF of Toly’s Top 5 Toll Fraud Prevention TipsReady to Make a Fraud Prevention Game Plan? Toly’s on Your Team! Contact Toly’s Jill Jobson at 561-694-8655 to discuss your fraud prevention game plan.